Warranty Coordinator

POSITION:                       Warranty Coordinator

DIVISION:                         Service       

 

DESCRIPTION:   Interprets work orders, parts listing and service reports for the purpose of preparing claims for warranty to the equipment manufacturers to recover the greatest return.  Duties require considerable knowledge of manufacturers' warranty policies and philosophy, SMCS, accounting and ability to understand mechanical principles.

REQUIREMENTS:

  1. High school diploma or equivalent
  2. Ability to read, write, speak and understand English
  3. Strong verbal and interpersonal skills
  4. Ability to use a computer terminal and learn transactions for preparation of claims

ESSENTIAL FUNCTIONS:

  1. Reviews work orders, parts listing and service reports for the purpose of preparing claims
  2. Prepares claims describing failure and corrective action in a logical sequence and a timely manner
  3. Assist managment in resolving invoice disputes
  4. Develop and implement methods for utilizing warranty statistics and controlling warranty costs
  5. Process warranty credit memos
  6. Required to work overtime as needed
  7. Some travel may be required
  8. Perform other duties as necessary and assigned



EOE/Minorities/Females/Vet/Disability